Amazing Sheath/Column V-neck Half-Sleeve Floor-length Lace Wedding Dresses (3AB0027)

Total delivery time = Tailoring time (around 17-25 days) + Shipping time (around 3-8 days)  

It will take 17-25 days to tailor your dresses by professional dressmaker. but some dresses with more elaborate designs or detailing may take longer to tailor. Tailoring times are noted on each dress’s product page. Also it will take about 3-8 business days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (USPS, DHL, Fedex, EMS, etc) standard. After your order is comfirmed, you will recieve your parcel in 20-33 days.

We ship to over 200 countries worldwide.
Tailoring Time: 17-25 Days.
Shipping Time: 3-8 Days.

Measurement Standards

A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-order dress from HeleneDress.com, we strongly encourage finding a professional local tailor who can help you measure accurately. Here, we'll show you which measurements are needed and how to correctly take them.Warning: measuring yourself at home is trickier than you think! For best results, always have your measurements taken by a professional local tailor.

Size Chart
US Size	2		4		6		8		10		12		14		16
Europe Size	32		34		36		38		40		42		44		46
UK Size	6		8		10		12		14		16		18		20
	inch	cm	inch	cm	inch	cm	inch	cm	inch	cm	inch	cm	inch	cm	inch	cm
Bust	32½	83	33½	84	34½	88	35½	90	36½	93	38	97	39½	100	41	104
Waist	25½	65	26½	68	27½	70	28½	72	29½	75	31	79	32½	83	34	86
Hips	35¾	91	36¾	92	37¾	96	38¾	98	39¾	101	41¼	105	42¾	109	44¼	112
Hollow to Floor	58	147	58	147	59	150	59	150	60	152	60	152	61	155	61	155

Plus Size Chart
Plus Size	14w		16w		18w		20w		22w		24w		26w
Europe Size	44		46		48		50		52		54		56
UK Size	18		20		22		24		26		28		30
	inch	cm	inch	cm	inch	cm	inch	cm	inch	cm	inch	cm	inch	cm
Bust	43	83	43	109	45	114	47	119	49	124	51	130	53	135
Waist	36¼	65	36¼	92	38¼	98	40¾	104	43	109	45½	115	47½	121
Hips	45½	91	45½	116	47½	121	49½	126	51½	131	53½	136	55½	141
Hollow to Floor	61	147	61	155	61	155	61	155	61	155	61	155	61	155

Measurement Guide

 

Bust

Not your bra size! Take the tape around your back and bring it across the fullest part of your bust. Your arms should be relaxed, down at your sides. You must wear a bra when taking this measurement.

Waist

This is the smallest part of your waist. Typically it`s an inch or so above your belly button. Also known as the natural waistline.

Hips

This is the widest part of your hips, across the hipbone. Measurement is taken approximately 7 inches below the natural waistline. This measurement is not needed for full gowns.

Hollow to Floor

This is the length from your hollow ( the hollow just under your neck ) to your heels. (Take the tape from your front, with bare foot ). You should stand upright and your feet should keep together.

Considering the difference of lighting and the display of monitor, the color you see from compute may be kind of different from that of the item you received. The actual color should be the color of item you received.

Satin
Champagne
Chiffon
Black
Taffeta
Brown
Organza
Brown
Matte Satin
Black
Elastic Woven Satin
Ivory
Silk Like Satin
Black

Return, cancellation and Exchange

Our Customer Service representatives determine eligibility for return, cancellation and exchange once we receive your request and explanation. And a reply will be offered within 24 hours. Returning package(s) without prior approval from Customer Service will be halted or delayed. We reserve the right to charge a handling fee on all item(s) returned for some reasons.

Return:
-Your request for return must be received within 24 hours after you receive your item(s).

- All returned item(s) must be in brand-new condition, unused and with original tags and packaging. In case of any dust, dirty spots and so on, we will not offer refund. And you also need to pay 30% total amount of order as restock fee (e g. If the value of your order item is USD 150, the refund is USD 105), and the shipping cost you paid before will not be refunded.

- We only accept return for obvious quality problems, excluding size and color problems, and wrong shipping time due to your fault..

- Color Aberration exists due to the color effects of different PC monitors and weather conditions, which can not be treated as quality problem under any conditions.

- For customer tailored dress, we will not accept any return request. Please find a professional tailor to do measurement. We can revise the dress for you only if the shipping fee is on your account.

-Request for return due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be demanded to provide photos or other evidence that clearly shows the problem. For size problems, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the problem. Customers shall submit the photographs to sales@helenedress.com

-Usually after getting your full payment we will send you email of order confirmation to re-confirm all your order details to avoid any mistakes. If your order can not be confirmed within 5 business days after the payment date, we will make your order according to the confirmation email we sent before. Request for return due to this reason can not be accepted.

- We can not offer refund for sake of late remittance for your order. If you decide to order, please choose correct payment method according to your event date.

- We make dresses strictly according to the confirmation email you confirmed. The style, fabrics are the same as the website stated. All the requests for returns because of the reasons such as not liking the pictures we offer, unsatisfied with the quality and not liking the fabric, etc. are not accepted.

- We do not accept the request for return for the reason your item(s) does not meet your requirement in terms of the style altered from the original product design. Any changed item(s ) from original design can not be returned and exchanged under any circumstances.

Cancellation:
*For full refund, your request for cancellation must be received within 24hours after payment by email.
- Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders canceled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders canceled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be canceled. Orders that have already shipped cannot be canceled and will be treated as returns.

Exchange:

-Please contact our customer service representatives within 24 hours after you receive your items to get a permission code if you want to exchange.

- Item(s) need to be shipped back to the designated returning address after getting the permission code, and we will check the defects and revise for you. The cost of re-shipping to you will also be charged.

- Please use Post Office to ship back items to us. Through TNT or DHL or UPS, China customs will ask for taxes. All the taxes arising from this should be on your account.

For our mutual benefit, please contact our customer service representatives as soon as possible for these problems.